Sales & Support  (01708) 768675

Terms & Conditions

Terms & Conditions is an independent flooring retailer specialising in the sales of quality flooring products. If you decide to browse this website you are agreeing to comply with and be bound by the following terms and conditions of use together with our privacy policy outlining Frontlight Flooring and Pumping Ltd (trading as The Flooring Centre) relationship in relation to you. If at any point you disagree with any part of our terms or policies please do not continue to use this website.

The term ‘Frontlight Flooring and Pumping Ltd’ or ‘The Flooring Centre’ or ‘us’ refers to the owner of this website whose trading address is 59 Crow Lane, Romford, Essex, RM7 0EP with the registered address as 14 Broadway, Rainham, Essex, RM13 9YW. Our company registration number is 06815147 in England. The term ‘you’ refers to the user/viewer of our website.

Payment Information
The Flooring Centre accepts payment via Credit Card, Debit Card and Cheque . If payment is made by cheque then the good purchased are only released upon cleared funds.

To place and order with us, please call us on 01708 768675.

After your phone call, we will check stock with our supplier. Once we are satisfied there is stock, we will give you a call back to arrange the order.
We require full payment of materials before we order the materials. 

Delivery Services 
We deliver only to the London and Essex Areas or items are available to collect from our show room


Returns and Cancellations
If you wish to return any goods you must ensure that they are packaged appropriately to prevent any damage. If you have opened any boxes/packaging to examine the product we recommend that you take special care in re-packaging the goods as failure to do so may result in the goods being damaged. Any damage caused to returned goods will result in us charging you accordingly.

We do not accept returns for any 'special orders', custom designs (or cuts) or items that are not regularly stocked by our supplier.

We will only accept full and completely boxes and unopened adhesive tubs. To do this please do not hesitate to contact us on or 01708 768675.

Manufacturing Faults
All orders made by The Flooring Centre are made in good faith by us as per the manufacturers product description though regrettably on rare occasions issues may arise. We request that prior to installation, to avoid unnecessary delays and to prevent any inconvenience to yourselves, you have the correct product and it is without fault or damage. Prior to installation, if you believe the product you collected is either faulty or damaged please contact us as soon as possible. All manufacturing issues will be dealt with as a matter of urgency and within your legal rights.

Security and Customer Privacy
The Flooring Centre regards the privacy of personal customer information of the upmost importance and promises not release any personal details to any outside source. The Flooring Centre may contact you occasionally via email with offers and information that may be of interest to you but you may unsubscribe from this service at any time following instructions provided within the emails.

We are fully PCI DSS compliant ensuring that no card details are held by The Flooring Centre and transactions are processed using high-level SSL encryption technology. You the customer can be safe in the knowledge that The Flooring Centre regards your privacy and the security of your payment as of extreme importance.

All information collected including any information given at the time of ordering is collected lawfully and in accordance to the Data Protection Act.

All information contained on this website is for general information purposes only. The information is provided by The Flooring Centre, through obtaining literature direct from the manufacturers, endeavour to keep all information up to date, however if by mistake the information is inaccurate and a product is no longer available we will not be liable to supply that item to you providing that we notify you prior despatching the item to you. In these rare circumstances we will inform you of the correct information in order for you to make a decision on whether you wish to proceed with the purchase or not.

Through links to other websites will be provided though are not under the control of The Flooring Centre. These links are provided for information purposes only and we are not liable to its content, nature or availability.