Here at The Flooring Centre adhere to a 100% Satisfaction Guarantee. It is our duty to deliver a high quality service offering top quality products however we appreciate that not everything goes to plan and sometimes people do change their minds. Purchases made through theflooringcentre.net or via the telephone constitutes a ‘Distance Sale’ meaning you have the right to cancel your order up to the date of delivery and also within 14 days after delivery (the first of the 14 days is counted from the day the goods are delivered, weekends are included). Please note that these rights do not apply to custom made products or products that are cut to a specific size as per your order.
If you wish to return any goods you must ensure that they are packaged appropriately to prevent any damage. If you have opened any boxes/packaging to examine the product we recommend that you take special care in re-packaging the goods as failure to do so may result in the goods being damaged. Any damage caused to returned goods will result in us charging you accordingly.
All returns to be sent to:
The Flooring Centre
59 Crow Lane
If you have any unused items we are happy to accept these back for a small 25% handling fee. We will only accept full and completely boxes and unopened adhesive tubs. To do this please do not hesitate to contact us on firstname.lastname@example.org or 01708 768675.
All deliveries made by The Flooring Centre are made in good faith by us as per the manufacturers product description though regrettably on rare occasions issues may arise. We request that prior to installation, to avoid unnecessary delays and to prevent any inconvenience to yourselves, you have the correct product and it is without fault or damage. Prior to installation, if you believe the product you received is either faulty or damaged please contact us as soon as possible. All manufacturing issues will be dealt with as a matter of urgency and within your legal rights.